Tech, Explained
Private, patient technology lessons. Ask questions, take notes and go at your own pace.
Explore private lessonsPersonal technology help for San Diego-area homes.
Technology should make life easier. Let’s make it work for you.
Whether you want to fix something, set it up, learn how to use it, or bring order to your digital life, get practical help at your pace, with patient explanations and everyday language.
Remote help or in-home appointments throughout the San Diego area
Based in La Mesa and serving the San Diego area.
Serving the San Diego area
Remote or in-home
Clear starting prices
The same person every time
What would you like technology to do?
You don’t need to identify the right service. Start with what you’re trying to accomplish.
Fix or set up everyday techComputers, Android devices, apps, accounts, printers and settings that need attention.Connect your home and devicesSmart-home devices, TVs, streaming, speakers and Wi-Fi equipment that need to work together.Learn at your pacePrivate, patient lessons built around what you want to understand or accomplish.Organize and simplifyFiles, photos, spreadsheets and repetitive tasks made easier to manage.
How it works
Simple, human, and built around you.
1
Tell me what’s going on
Complete a short form and describe what is happening in your own words.
2
Get a recommendation
I’ll review your request and respond within one business day with the recommended service method, estimated time, price and next steps.
3
Get it handled or learn how
We’ll meet remotely or in your home. Afterward, I’ll send you a clear, straightforward recap.
What clients say
“As a senior citizen, I had used the same computer for 20 years. When I finally bought a new laptop, I quickly realized there was more to getting started than simply turning it on. Charmaine was fantastic. She set up everything I needed, personalized it for me, and explained things clearly along the way. I couldn’t have done it on my own. Now I’m enjoying my new computer more than ever!”
Tony G.San Diego, CA
“I highly recommend Charmaine for tech help! She has helped me numerous times, including setting up my Smart TV, which honestly made me feel stupid. She was patient, got everything working, and talked me through it step by step so I knew what to do going forward. She is the best!”
Don V.Chula Vista, CA
“When I got a new computer, I had problems getting several programs to work together. Everything has gotten so complicated. One program can create problems with another. Charmaine was patient and knew how to sort it all out. She has a way of making me feel comfortable, even though she knows so much more about technology than I do. I can’t tell you what a relief it is to have my computer up and running properly. I guess I won’t have to use that hammer after all!”
Michael W.Chula Vista, CA
Remote help.
Personal attention.
Usually, getting connected takes little more than opening an email and following a link. If you would like help with that step, I can talk you through it by phone.
Learn how remote help worksScheduled
Remote access only begins during the appointment you requested.
One-time access
The secure connection ends when the session does.
You stay present
See what is happening and end the connection at any time.
You enter passwords
Passwords and security codes are never requested or retained.
More ways to make technology useful
Sometimes the goal is not fixing a problem. It is learning something new, preserving what matters, or making a task less tedious.
Photos & Creative Tech
Organization, scanning, Photoshop desktop, Lightroom Classic and light restoration, because your photographs deserve better than a mystery folder named “misc.”
See photo servicesCareful with the details.
Clear about what I am doing.
My background includes more than 15 years working with technology, data, systems, process improvement, and direct clients. I use that experience to recognize what matters, work carefully, and explain the solution clearly in everyday language.
See real examples15+years in technology, data, systems and process improvement
Executive technology leadership, including VP-level experience
More than a decade working directly with photography clients
Local, woman-owned and owner-operated
You work directly with me from my first response through your appointment and follow-up
Straightforward starting prices
Starting prices and appointment lengths are published upfront.
View pricing & processRemote help60 minutes
$95In-home service callup to 90 minutes
$199Looking for tech help for someone you care about?
You can start a request for a parent, partner, relative, or friend. They’ll be included in the process and remain in control of their devices and accounts.
Practical technology tips, without the jargon
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Tell me what you'd like to accomplish.
I’ll help identify the service and next step that make the most sense.